Care Homes

Rowlands Pharmacy is the retail pharmacy division of Phoenix UK and is the fourth largest multiple retail pharmacy organisation in the UK. We have over 500 pharmacies throughout England, Scotland and Wales.  We are located within the heart of communities, on the High Street and in Health Centres.


We have years of experience working within the care homes sector.  We have teams of dedicated staff who are committed to helping you maximise the standard of care you deliver in your care setting.  We tailor our services to meet the individual needs of all our customers to ensure they receive the service they require. 


Our Basic Service Offering

  • Accurate and timely dispensing
  • Medication Administration Record sheets
  • Tiered training programmes
  • Annual audits

Tiered Training Programmes

Rowlands Pharmacy offers a unique Learning and Development programme for your staff which includes a variety of learning styles to suit everybody.


Some examples – (*) free of charge to eligible candidates

  • Medication handling training (*)
  • Medicines in care homes
  • Medicines refresher (*)
  • Dementia awareness (*)

Annual Audits

Rowlands pharmacy offers an annual audit completed by a qualified healthcare professional.  The audit looks at compliance with guidelines with a follow up report to your care facility.


eMAR (Electronic MAR) Systems

As part of our use of new technologies we offer a safe, simple and compliant eMAR system for your care home.  The system uses patient specific barcoding coupled with original packs to automate the care home medication management and administration process.


This makes the process safe, simple and compliant for everyone involved.


Electronic MAR system (eMAR) -

  • Our electronic MAR system is provided by Omnicell
  • This automates the entire care home medication management and administration process
  • Makes the process safe, simple and compliant for everyone
  • The system is set up in the home jointly by Rowlands and Omnicell
  • The cost to the home is as follows -
    • devices cost £75 plus VAT per month each
    • onsite training is offered by Omnicell cost £500
    • Omnicell offer e-learning at a cost of £250 per year per home
    • Care Homes department will provide training in the future with the cost being agreed locally

Rowlands Pharmacy has been providing pharmaceutical services to a variety of care providers for many years.  We pride ourselves on our personal, friendly service and experienced staff who understand your needs.  We provide a dedicated dispensing team in your local branch. All branches are able to offer day-to-day pharmaceutical advice and support over the telephone.


For more information contact:

  • Gavin Duffy, Care Home Co-ordinator - Tel: 01928 753611
  • Lynn Swanson, Care Home Development Co-ordinator - Tel. 01928 754140
  • Claire Jones, Care Home Manager - Tel. 01928 753646 or 07717 580764

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