In Store Services
Our pharmacists and branch staff are members of your local healthcare team.
We aim to provide you with the highest quality of healthcare. To do this we need to keep records about you, your health and the care we have provided or plan to provide to you. We know that you value your privacy and the security of personal information held about you.
As part of providing a professional, safe and efficient service, there is certain information that we
record. Information recorded may include:
This information won’t be shared with anyone else except under the circumstances described in the
following section entitled ‘Sharing Information’.
The information held about you will not be shared for any reason, unless:
The types of people we may ask you for permission to share information with include your doctors (GP and hospital) and other health professionals such as nurses. Anyone who receives information from us also has a legal duty to keep this information confidential.
You have the right to have your personal data protected in accordance with UK Data Protection Laws, the Human Rights Act 1998 and the Equality Act 2010. We also comply with the NHS Code of Practice on Confidentiality and pharmacists have a requirement under their professional Code of Ethics to keep records about you confidential, secure and accurate.
All of our staff contracts of employment contain a requirement to keep patient information confidential.
Our guiding principle is that we hold your records in the strictest confidence.
Your right to view your health record
You have the right to ask for a copy of all pharmacy records about you. Your request must be made to the Superintendent Pharmacist’s Office:
L Rowland & Co (Retail) Limited
Whitehouse Ind. Est,
Runcorn, Cheshire, WA7 3DJ.
We are required to respond to your request within 30 days. Your request you will need to give adequate information in order for us to identify you (for example, full name, address and date of birth and the pharmacy which holds your medication records).
If you think any information we hold on you is inaccurate or incorrect, please let us know.