Rowlands evolved from an independent family business, our ethos and experience is strongly rooted in patient and customer satisfaction.
We introduced consultation booths as part of a “New Concept” dispensing service. The focus is face to face “patient engagement” at the point of handing out dispensed medicines. This allows the customer the opportunity to engage with the pharmacist or healthcare member. We have installed computer screens into the booths that allow reference to patient medication records thus aiding customer queries.
In addition to the booths, consultation rooms have been fitted to many of our pharmacies and are fitted to a high specification.
Our aim is to deliver high quality patient-centred services in line with NHS Plans and Policies, but based on local needs.
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