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Terms and Conditions

These terms and conditions govern your use of the Rowlands Pharmacy website (www.rowlandspharmacy.co.uk) and your relationship with Rowlands Pharmacy when using this web site. Please read them carefully as they affect your rights and obligations under the law. Use of this website will be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts.

The Rowlands Pharmacy website will operate within the English NHS Pharmaceutical Service Regulations and their specific contractual arrangements.
You will be required to register as an authorised user of the Rowlands Pharmacy website and agree to these terms and conditions. Acceptance of these terms and conditions does not affect your statutory rights.

1.Use of the Rowlands Pharmacy website

The Rowlands Pharmacy website is provided for your personal use. Rowlands Pharmacy have taken every reasonable care in preparing the content of this website. However, Rowlands Pharmacy disclaims all warranties of any kind with regard to the content services and products contained on this website.

Rowlands Pharmacy, its Directors and employees shall not be liable for any losses or claims arising directly or indirectly from the use of this website.
Any links to other websites or providers of information in any medium are provided for interest only. Rowlands Pharmacy accepts no responsibility or liability whatsoever for their content. Such links do not imply our endorsement of any content or product. The Rowlands Pharmacy website is provided without any warranties or guarantees - you must bear all the risks associated with the use of the Internet.

2. Amendments

We may update these terms and conditions from time to time and any changes will be notified to you by an announcement on the Rowlands Pharmacy website. Your continued use of the website would indicate your acceptance to be bound by the revised terms and conditions.

3. Registration

To register with Rowlands Pharmacy you must be over sixteen years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provide when updating your personal details.
We are registered in compliance with the Data Protection Act.


By registering with the Rowlands Prescription Repeat service the customer is authorizing Rowlands to forward repeat order prescription prompts 10 days before the customer is due. In the case where the customer is receiving several medicines which are not synchronized in reorder quantities, the lowest re-order interval will be used. No repeat medication will be ordered from the customer's GP until the customer has replied to the prompt email. This will be taken as authorization to order on behalf of the customer.


4. Availability of the Rowlands Pharmacy website

Access to the Rowlands Pharmacy website cannot be guaranteed and your access may be occasionally restricted to allow for fault repairs, maintenance, or the upgrade of new services and products. Rowlands Pharmacy will attempt to restore the website as soon as it reasonably can.

5. Advice

The information supplied on the website does not substitute for professional medical advice. You should always read all labelling and product information sheets before taking medicines of any kind. The content of this website must not be used as a method of diagnosis. If you have a medical condition or have any symptoms of a medical condition you are very strongly advised to consult your doctor without any delay.

6. Buying from our website

The content and products contained within this website are directed solely at those who access the site from  Britain. Rowlands Pharmacy is only able to deliver to a  Britain address. Please note: Online prices only and store prices may differ.
Any orders requiring delivery to Northern Ireland will attract a higher P&P charge which we will advise you of after your order is placed. Delivery times may also vary to Northern Ireland.
Any order placed by a customer is only an offer to purchase which Rowlands Pharmacy may in its absolute discretion accept or decline without having to provide a reason. Notwithstanding that payment has been made by the customer online and may have been processed, Rowlands Pharmacy reserve the absolute right to refuse to supply the products and in such cases are not obligated to provide a reason for declining the order. In such cases a refund will be provided to the customer within a reasonable period of time by the same method as payment received. All private & NHS prescriptions are delivered by first class recorded delivery. Rowlands Pharmacy cannot accept any responsibility for prescriptions or orders which are delayed or lost due to Royal Mail including the use of the freepost address. Customers registering for Repeat Prescriptions automatically allow Rowlands Internet Pharmacy to order scripts on their behalf and remind them via email that their repeat is due.

7. Your security

Rowlands Pharmacy takes online security very seriously and you can use our website with confidence. We use a secure server which encrypts your credit card information during transmission. Your card details are transferred over a secure virtual private network (VPN) to an authorisation server which is not directly connected to the Internet. Your card details are then entirely deleted from our systems after the transaction has completed.

8. Deliveries

Postage and packing is currently charged at £2.95 per transaction. Any orders over £25 including VAT and prescription medicines are delivered free of charge. Please note, heavy/bulky items may be subject to extra delivery charges. In this event, we will contact you and advise you accordingly.

Deliveries are normally despatched by Royal Mail and can take upto 2-3 working days we will inform you by e-mail of the  method of despatch. Please note that all prescription medicines are despatched by recorded delivery and will require a signature. It is the customer's responsibility to ensure that an authorised person is available to accept such a delivery.
The customer shall inspect the items immediately upon receipt and must notify Rowlands Pharmacy within seven calendar days of any discrepancy or any damaged goods.

Rowlands Pharmacy reserves the right to refuse sales at our discretion if we believe there is a fraudulent credit card use. You may be asked to provide further proof of your identity and/or proof of credit card. Failure to do so will result in termination of the transaction.

You will be notified by email if Rowlands Pharmacy cancels your order or if your credit card has been declined.

For security reasons Rowlands Pharmacy will log your IP address. Details of all fraudulent transactions will be passed on to the relevant authorities.

9. Returns policy

If, within seven calendar days, you no longer require all or part of your order, providing that the product remains unopened and in its original packaging, the item may be returned at the customer's cost for a full refund. Due to the nature of our business and potential health and safety this does not apply to any medicines, food products  or meal replacements which may not be returned.

CELEBRITY SLIM PRODUCTS-REFUND/EXCHANGE POLICY 

As Celebrity Slim is a food product the policy on refunds and exchanges are different. We cannot refund or exchange a Celebrity Slim product because the customer doesn't like it. As it is a food product, we cannot garantee the integrity of the product once it has been removed from the premises i.e. we cannot be sure that it hasn't been tampered with therefore it cannot be returned for resale meaning a loss to the company.

As a gesture of goodwill we will refund or exchange Celebrity Slim where a customer has had an adverse reaction to the product or has been advised they should not take the product. Please note that adverse reactions are rare and that packaging does list allergy information

10. Limitation

You may not use the Rowlands Pharmacy website for any of the following purposes:

  • circulating any unlawful, harassing, abusive, obscene or otherwise objectionable material
  • gaining unauthorised access to other computer systems
  • interfering with any other person's use or enjoyment of the Rowlands Pharmacy website
  • breaching any laws concerning the use of public telecommunications networks or systems
  • interfering or disrupting networks or other websites connected to the Rowlands Pharmacy website
  • making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner

11. Miscellaneous

If any provision of these terms and conditions is found to be invalid by any court having jurisdiction the invalidity of that provision will not affect the validity of the remaining provisions contained within these terms and conditions which shall remain in full effect.

A person who is not a party to these terms and conditions shall gain no rights by way of the Contracts (Rights of Third Parties) Act 1999 to enforce any of the terms and conditions but this will not affect the right or remedy of the third party which exists from that Act.

Rowlands Pharmacy may cancel your registration at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

WEEE Regulations:

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Recycling reduces the environmental and health risks associated with sending electrical goods to landfill.

Rowlands Internet Pharmacy is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Head Office
Rowlands Pharmacy
Whitehouse Industrial Estate
Rivington Road;
Preston Brook
Runcorn
WA7 3DJ

Internet Pharmacy
Rowlands Pharmacy
Whitehouse Industrial Estate
Rivington Road
Runcorn
WA7 3DJ