Freedom of Information: Information Publication Scheme for L Rowland & Co (Retail) LTD, trading as Rowlands Pharmacy.

Under the Freedom of Information Act 2000 (FOIA) all public authorities are required to have and maintain a publication scheme approved by the Information Commissioner. Those providing pharmaceutical services under contract to the NHS in England, Wales and Northern Ireland are public authorities in respect of information relating to those services.

Information covered by this scheme relates only to the pharmaceutical services we provide under contract to the National Health Service and/or to other public sector organisations. It does not include any information that is held for other purposes, or would be exempt from release.

Information to be published

How the information can be obtained

(eg hard copy, website)

Cost

Class 1 - Who we are and what we do

(Organisational information, structures, locations and contacts)

Company or pharmacy background

Available on our website at www.rowlandspharmacy.co.uk

Our company registered address is:

Rowlands Internet Pharmacy
Unit 4, Aston Fields Road
Whitehouse Industrial Estate
Runcorn
Cheshire
WA7 3DL

Free

Contact details for the company (named contacts where possible with telephone number and email address (if used))

Address:
Rowlands Internet Pharmacy
Unit 4, Aston Fields Road
Whitehouse Industrial Estate
Runcorn
Cheshire
WA7 3DL

Telephone:
01928 754100

E-mail:
enquiries@rowlandpharmacy.co.uk

Free

Details of those providing NHS-funded services and services funded by other public authorities in the firm or pharmacy

The services offered at our pharmacy locations are available on our Rowlands Pharmacy Locator at www.rowlandspharmacy.co.uk

Also available on NHS Choices website www.nhs.uk

Free

Opening hours

Opening hours for our pharmacies are available on our Rowlands Pharmacy Locator at www.rowlandspharmacy.co.uk

Also available on NHS Choices website www.nhs.uk

Free

Meetings with pharmaceutical companies and other medical suppliers. We would expect as a minimum that this information should include the name of the company, the date and, if appropriate, the name of the member(s) of staff attending (if recorded), together with a general indication of the category of meeting, for example marketing or promotion. The names of staff attending should include any senior managers and any qualified staff, if this information is recorded.

Not available

 

Class 2 – What we spend and how we spend it

(Financial information relating to projected and actual income and expenditure, procurement, contracts and financial audit)

Information in this class will be published only where it does not and is not likely to adversely affect the commercial position of the firm or practice.

Total cost to the NHS and other public sector organisation(s) to which we provide our contracted services.

Not available

 

Class 3 – What our priorities are and how we are doing

(Strategies and plans, performance indicators, audits, inspections and reviews)

Plans for the development and provision of NHS and other public sector services

Contact our Central Operations Team at:
Rowlands Internet Pharmacy
Unit 4, Aston Fields Road
Whitehouse Industrial Estate
Runcorn
Cheshire
WA7 3DL

Telephone:
01928 754100

E-mail:
enquiries@rowlandpharmacy.co.uk

Free

Inspection reports by regulators, or links to the reports

Not currently available from the regulator

 

Audit of NHS and other public sector income (outline only)

Not available

 

Class 4 – How we make decisions

(Decision making processes and records of decisions)

Records of decisions made in the business affecting the provision of NHS and other public sector services.

Not available

 

Class 5 – Our policies and procedures

(Current written protocols, policies and procedures for delivering our services and responsibilities)

Policies and procedures about customer service

Available at either:
Central Operations Team Rowlands Internet Pharmacy
Unit 4, Aston Fields Road
Whitehouse Industrial Estate
Runcorn
Cheshire
WA7 3DL

Telephone:
01928 754100

E-mail:
enquiries@rowlandpharmacy.co.uk

Or:
Customer Care section of www.rowlandspharmacy.co.uk
Further details are available in leaflets in our pharmacies.

Free

Internal instructions to staff and policies relating to the delivery of services

Not available

 

Policies and procedures about recruitment and employment of staff

Not available

Rowlands is an equal opportunities employer

 

Equality and diversity policy

Not available

We treat all of our customers and employees equally and fairly

 

Health and safety policy

Not available

Rowlands is committed to the continual improvement of its Health & Safety performance and development of its policies and culture.

 

Complaints procedures (including those covering requests for information and operating the publication scheme)

We operate a formal complaints procedure when handling NHS-related customer complaints. Details are available on the Customer Care section of www.rowlandspharmacy.co.uk

Further details are available in leaflets in our pharmacies.

Free

Records management policies (records retention, destruction and archive)

We seek to manage records in accordance with the Data Protection Act www.ico.org.uk and NHS Information Governance requirements www.igt.hscic.gov.uk

Free

Confidentiality and data protection policies

Our guiding principle is that we hold our patients records in the strictest confidence.

Further details are available in leaflets in our pharmacies.

Free

Policies and procedures for handling requests for information

All information requests are handled in accordance with the Data Protection Act and Freedom of Information Act.

Further details are available in leaflets in our pharmacies.

Free

Class 6 – Lists and Registers

Any publicly available register or list (if any are held this should be publicised; in most circumstances existing access provisions will suffice)

None held

 

Class 7 – The services we offer

(Information about the services we offer, including leaflets, guidance and newsletters produced for the public)

The services provided under contract to the NHS and to other public authorities

The services offered at our pharmacy locations are available on our Rowlands Pharmacy Locator at www.rowlandspharmacy.co.uk

Free

Charges for any of these services

Available from store, or the service commissioner

Subject to local variation

Information leaflets

Specific information is available directly at our pharmacies

Free

Out of hours arrangements

Specific information is available directly at our pharmacies

Free

Class 8 – Anti-Slavery & Human Trafficking

Anti-Slavery & Human Trafficking Leaflet

Download Link

Free